Set up Okta Verify for your HMS and HarvardKey account

This guide provides instructions for HMS faculty, staff, and students to set up the Okta Verify app for signing in to services protected by your HMS account using biometrics like Face ID, fingerprint, or PIN. Install on each device you use to access Harvard and HMS services (phone, computer, iPad).

Set up Okta Verify on your mobile device

This guide explains how to install and set up Okta Verify on your mobile device for authentication. We recommend setting up Okta Verify on your mobile device before setting it up on your computer.

Install Okta Verify

If you do not have Okta Verify installed, download and install it:

• Mobile devices:
  • iOS and iPadOS: Apple App Store
  • Android: Google Play Store

Note – If you encounter a We could not complete your purchase. error message, you must first update your operating system (OS) to a supported version. After updating your operating system, try downloading and installing Okta Verify again.

Configure Okta Verify on mobile devices

1. Open the Okta Verify app.
2. Follow the prompts to Get Started.
3. When prompted for Ways to verify, select Add account.
4. For Account Type, select Organization.
5. When prompted to Add Account from Another Device, select Skip.
6. When prompted, Do You Have Your QR Code?, select No, Sign In Instead.

Connect your HMS account

1. When prompted to Enter Your Organization's Sign-In URL, enter:
   • URL (HMS account): login.hms.harvard.edu
2. Select Next.
3. When prompted with Harvard Medical School Sign In, enter your HMS account ID (typically in the format ABC123).

   Note – If you do not know your HMS account ID, you can find it on the HMS IT Service Portal. Select your profile avatar from the menu, then select Profile. Your ID is displayed on your User Profile, in the About section under HMS ID.

4. When prompted, enter your HMS account password.
5. Select Verify.
6. When prompted to Verify with Universal Duo, select Verify.
7. Approve the Duo push notification sent to your device.

Connect your HarvardKey account

1. When prompted to Enter Your Organization's Sign-In URL, enter:
   • URL (HarvardKey): login.harvard.edu
2. Select Next.
3. When prompted with HarvardKey Sign In, enter your HarvardKey account name (typically in the format firstname_lastname@hms.harvard.edu).
4. When prompted, enter your HarvardKey account password.
5. Select Verify.
6. When prompted to Verify with Okta Verify push notification, select Verify.
7. Approve the Okta Verify push notification sent to your device.

Enable push notifications

1. When prompted to Allow Push Notifications?, select Allow. When prompted again about push notifications, select Allow.
2. When prompted to Enable Face ID or Passcode Confirmation, select Enable. When prompted again, select Allow.
3. When the app confirms that you've had your Account Added, select Done.

Okta Verify is set up on your mobile device. Next, proceed with setting up Okta Verify on Windows and macOS.

Set up Okta Verify and FastPass on Windows and macOS computers

Follow these instructions to install Okta Verify and enable Okta FastPass for passwordless sign-in on your computer. Completing all steps in this section, including the device readiness check, activates FastPass on your device.

Set up Windows Hello and Touch ID for macOS

If you encounter issues setting up Windows Hello or Touch ID, submit a ticket and request assistance from the Identity and Access Management team.

Windows Hello

Follow the instructions to configure Windows Hello, ensuring that the PIN, facial recognition, and fingerprint recognition are enabled.

If sign-in options are unavailable in Windows Settings when configuring Windows Hello:

1. Press Win + R, type gpedit.msc, and press Enter.
2. Navigate to Computer Configuration > Administrative Templates > System > Logon.
3. Open Turn on convenience PIN sign-in and select Enabled.
4. Navigate to Computer Configuration > Administrative Templates > Windows Components > Biometrics.
5. Open all four settings here and set them to Enabled.
6. Try again by following the instructions to configure Windows Hello.

Touch ID for macOS

Follow the instructions to use Touch ID on Mac.

Install Okta Verify

If you do not have Okta Verify installed, download and install it:

• Windows: Download Okta Verify for Windows and install it.
• macOS: Download Okta Verify for macOS in the App Store and install it.

Note – If you encounter a We could not complete your purchase. error message, you must first update your operating system (OS) to a supported version. After updating your operating system, try downloading and installing Okta Verify again.

Configure Okta Verify

1. Open the Okta Verify app on your computer.
2. Follow the prompts to Get Started.
3. When prompted for a New account, enter:
   • HMS ID URL: login.hms.harvard.edu
   • HarvardKey URL: login.harvard.edu
4. Select Next.
5. When the sign-in page opens, enter your HMS account ID or your HarvardKey account ID (typically in the format ABC123).

   Note – If you do not know your HMS account ID, you can find it on the HMS IT Service Portal. Select your profile avatar from the menu, then select Profile. Your ID is displayed on your User Profile, in the About section under HMS ID.

6. Select Next.
7. When prompted to Verify it's you with a security method, select Okta Verify: Get a push notification and follow the prompts to approve the notification using the Okta Verify app on your mobile device.
8. When prompted for Windows Hello confirmation or Touch ID confirmation, select Enable.

When Okta Verify confirms Account added, your account appears in the Okta Verify app.

Alternative: Add from a mobile device

If you have already set up Okta Verify on your mobile device, you can add your account to your computer from your phone:

1. Open Okta Verify on your computer and select Get Started.
2. Select Add Account from Another Device.
3. On your phone, open Okta Verify and select the organization profile:
   • HMS: login.hms.harvard.edu
   • HarvardKey: login.harvard.edu
4. Select Add Account to Another Device.
5. Enter the 8-digit code from your phone into the laptop app.
6. Enable Touch ID, Windows Hello, or PIN authentication when prompted.

Verify device readiness for passwordless authentication (FastPass)

1. Open the device passwordless readiness check.
2. If your device is correctly set up, the message Success! This device is using passwordless! appears.
3. If the check does not pass, follow the on-screen prompts to enable biometrics or a PIN.
4. Confirm that both login.harvard.edu and login.hms.harvard.edu are added in Okta Verify.

Note – For additional troubleshooting steps, see the device readiness troubleshooting article on the Harvard IT Service Portal.

Use Okta Verify

Okta Verify is available as a sign-in method. When you sign in using your HMS account, select Okta Verify as the authentication method. Biometrics or your PIN completes authentication. Okta Verify becomes the default sign-in option for this device.